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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All NORMAX products

The group "New Technologies" offers for review the products of the plant NORMAX: porcelain laboratory glassware, general-purpose laboratory glassware, filtration accessories, funnels, Kitazato filters, culture tubes, general-purpose tubes, centrifuge tubes, accessories, plastic containers, containers for acute medical waste, glucose solutions, staining vessels, volumetric flasks, burettes, graduated pipettes, hygiene and protective products, gloves, drip dispensers, ASTM products, glass syringes, reagents, replaceable pipette tips, automatic pipettes, culture media, Petri dishes, pycnometers, etc.
  • Laboratory tableware made of porcelain NORMAX
    Laboratory tableware made of porcelain
    1.JP641332237601 and others.
  • General purpose laboratory glassware NORMAX
    General purpose laboratory glassware
    3.2121636N, 4.47501, etc.
  • Filtration accessories NORMAX
    Filtration accessories
    3.2120136N, 4.535, etc.
  • Glass tubes NORMAX
    Glass tubes
    4.3426311G, 4.3160111, etc.
  • Sampling accessories NORMAX
    Sampling accessories
    2.2000018, 2.2000015, etc.
  • Laboratory utensils for general use NORMAX
    Laboratory utensils for general use
    1.7M-610, 1.APSF054, etc.
  • Microscopy accessories NORMAX
    Microscopy accessories
    4.4430700, 4.4431201, etc.
  • Laboratory measuring dishes made of glass NORMAX
    Laboratory measuring dishes made of glass
    4.5181808, 4.5149663, etc.
  • Glass accessories NORMAX
    Glass accessories
    4.50203, 4.50202, etc.
  • Hygiene and protective equipment NORMAX
    Hygiene and protective equipment
    1.S5000044, 1.719270, etc.
  • Glass bottles NORMAX
    Glass bottles
    4.5400765, 4.5400790, etc.
  • Products according to ASTM standards NORMAX
    Products according to ASTM standards
    4.63600, 4.9065082, etc.
  • Glass syringes NORMAX
    Glass syringes
    4.6030008, 4.29007, etc.
  • Reagents NORMAX
    Reagents
    1.8PO02870500 and others.
  • Accessories for working with liquids NORMAX
    Accessories for working with liquids
    1.7200028, 1.7W-110, etc.
  • Microbiology Supplies NORMAX
    Microbiology Supplies
    4.5058541, 4.5058561, etc.
  • Density measurement equipment NORMAX
    Density measurement equipment
    4.3455214N, 4.3455102, etc.

NEW TECHNOLOGIES GROUP

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